Frequently Asked Questions
Everything you need to know about our premium apparel and accessories.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking number so you can follow your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your domestic return or exchange.
How do I determine my size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric composition for stretch.
Do you ship internationally?
Yes, Cobble Hill Puzzles ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my garments?
To ensure the longevity of your pieces, we recommend following the care instructions on the inner label. Generally, washing in cold water and hanging to dry is best for preserving fabric quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna and Afterpay.